POLITICA DELLA QUALITA’ QUALITY POLICY – DIC25 – REV2 (Download)
CERTIFICATO ISO 9001:2015 – ISO 9001:2015 CERTIFICATE (Download)
Sferasol S.r.l. defines and communicates its strategic directions regarding quality, both internally and externally, through this Quality Policy, the official document that represents the company’s commitment to operational excellence, customer satisfaction, and continuous improvement.
The quality objectives, strictly linked to the commitments expressed in this policy, are formalized in the Improvement Plan and monitored through the company’s Key Performance Indicators (KPIs), which are essential tools for evaluating process effectiveness and achieving results.
Our Commitments
Sferasol S.r.l. is committed to:
Understanding, meeting, and—where possible—exceeding customer expectations, by providing products and services that comply with requirements and applicable regulations.
Continuously improving the effectiveness of the Quality Management System, optimizing business processes and promoting innovative and sustainable solutions.
Ensuring punctuality, reliability, and competitiveness, delivering high-quality products within the agreed timelines and at the best possible value.
Identifying and effectively managing risks and opportunities, in order to ensure product conformity and enhance customer satisfaction
Role of Management and Personnel
This Quality Policy is actively supported by Management, which:
- ensures adequate resources, personnel involvement, and targeted training initiatives;
- promotes a culture focused on quality, responsibility, and professional growth;
- guarantees continuous verification, monitoring, and control activities on processes and results.
The implementation of this policy involves all employees, each within the scope of their function and responsibilities, to ensure that every activity is carried out with attention, professionalism, and awareness of its impact on the quality of products and services.
Customer Management and Continuous Improvement
Customer satisfaction is a priority objective. For this reason:
- Sferasol S.r.l. ensures that customer requirements are clearly defined, understood, and fulfilled.
- Customer complaints and feedback are regarded not only as signs of dissatisfaction but also as valuable opportunities for improvement.
- The prompt and structured management of nonconformities is the first step in a process aimed at preventing recurrence and strengthening service reliability.
Review and Updating
This Quality Policy is reviewed annually during the Management Review to ensure its continued suitability, alignment with business objectives, and consistency with the competitive and regulatory context in which Sferasol S.r.l. operates.
